Introduction
At AFN Solutions, privacy is not a checkbox — it is a commitment. We operate from Antsirabe, Madagascar, and serve clients across the world. That means we understand the weight of trust placed in us whenever someone shares personal information with our company.
This Privacy Policy explains what information we collect when you visit our website or engage with our services, why we collect it, how we use it, and what rights you have over it. We have written it in plain language because we believe you deserve to understand it without a law degree.
By using our website or services, you acknowledge that you have read and understood this policy. If you disagree with any part of it, please reach out to us — we are always open to conversation.
Information We Collect
We only collect information that is necessary to operate our business and serve you well. Here is what that includes:
Information you give us directly
- •Contact inquiries: When you fill out our contact form, we collect your name, email address, company name, and the message you send. This is so we can respond to you.
- •Job applications: If you apply for a position, we collect your name, contact details, resume, and any other information you voluntarily provide. We use this only to evaluate your application.
- •Client onboarding: When you become a client, we collect the information needed to manage the business relationship — billing details, authorized contacts, and project requirements.
Information collected automatically
- •Usage data: Pages visited, time spent, links clicked, and referring URLs. This helps us understand what is useful on our site.
- •Device and browser data: Browser type, operating system, screen resolution, and IP address. We use this in aggregate form to optimize the site.
- •Cookies: Small text files stored in your browser. See our Cookie Policy for the full story.
How We Use Your Information
We use the information we collect for specific, legitimate purposes — not to bombard you with marketing or sell data to anyone. Here is exactly what we do with it:
Responding to inquiries
When you write to us, we use your contact details to get back to you. Simple as that.
Delivering services
For active clients, we use your information to manage projects, communicate progress, send invoices, and provide support.
Improving our website
Aggregated, anonymized analytics help us understand how visitors navigate the site so we can make it better.
Recruitment
If you apply for a job, your application data is used only to evaluate your candidacy and is not shared with third parties outside of our hiring process.
Legal compliance
We may need to process your data to comply with applicable laws, tax regulations, or respond to valid legal requests.
Data Retention
We keep your data only as long as necessary. In practice, that means:
- •Contact form submissions are retained for up to 2 years to allow for ongoing communication.
- •Client records are kept for 7 years after the end of the business relationship to comply with accounting and tax obligations.
- •Job application data is held for 12 months after the position is filled, in case future opportunities arise.
- •Website analytics data is retained in anonymized, aggregated form indefinitely for trend analysis.
Once data is no longer needed, we delete it securely.
Your Rights
Depending on where you live, you have rights over your personal data. We respect these rights regardless of jurisdiction, because it is the right thing to do.
Access
Request a copy of the data we hold about you.
Correction
Ask us to fix inaccurate or incomplete information.
Deletion
Request that we delete your personal data, subject to legal obligations.
Portability
Receive your data in a structured, machine-readable format.
Objection
Object to how we process your data in certain circumstances.
Restriction
Ask us to limit how we use your data while a dispute is resolved.
To exercise any of these rights, email us at privacy@afn-solutions.com. We will respond within 30 days.
International Transfers
AFN Solutions is based in Madagascar and serves clients globally, including in the European Union, United States, and other regions. When personal data is transferred across borders, we take steps to ensure it receives an equivalent level of protection.
Where required (for example, for EU residents under GDPR), we rely on Standard Contractual Clauses or other recognized transfer mechanisms. If you have questions about how your data is transferred, do not hesitate to ask.
Security
Protecting your data is a technical and organizational priority for us. We use:
- •HTTPS encryption for all data transmitted through our website
- •Access controls that restrict data to only the people who need it
- •Reputable cloud infrastructure with strong security certifications
- •Regular internal reviews of our data handling practices
No system is completely foolproof. If a security incident ever affects your data, we will notify you promptly and be transparent about what happened and what we are doing about it.
Changes to This Policy
We may update this Privacy Policy as our services evolve or as laws change. When we make significant changes, we will update the "last updated" date at the top of this page. For material changes that affect your rights, we will reach out to existing clients and contacts directly.
We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out. We are a real team of real people, and we read every message.